CPRO
Create a new approach to first aid education
Role : Project Manager / UI/UX Designer / Product Designer
Responsibility: Project Management / End-to-End UI/UX Design / Model Design
Place: Taiwan
Duration: 10 months
Hoot hoot...
Preparing something wise for you
Role : Project Manager / UI/UX Designer / Product Designer
Responsibility: Project Management / End-to-End UI/UX Design / Model Design
Place: Taiwan
Duration: 10 months
Increase the first aid knowledge of Taiwanese to grasp the golden rescue time in critical situations.
In the first phase, I collaborated with three designers, and I was mainly responsible for creating Annie's model and the UI/UX design. In the second phase, I continued to optimize the UI/UX, from defining the problems to delivering the final visual design.
The challenge lies in ensuring that Taiwanese are not afraid of breaking the law and can respond to emergencies appropriately in different situations.
During the first phase of the presentation, we received encouragement from several individuals, which helped them understand first aid knowledge and bravely attempt to practice it.
01
First aid is crucial for saving lives. On average, individuals will encounter approximately 3.48 emergencies during their lifetime. According to the National Fire Agency, Taiwan experiences around 20,003 cases of out-of-hospital cardiac arrest (OHCA) each year, but the survival rate remains only about 24%. In contrast, Seattle boasts the highest OHCA survival rate in the world, at 67% annually. This remarkable statistic is attributed to the city's fire department's proactive promotion of high-quality cardiopulmonary resuscitation (CPR) and comprehensive CPR training programs. As a result, Seattle continues to maintain its status as the city with the highest survival rate globally, with this rate steadily increasing each year.
For patients experiencing OHCA, the critical window for effective intervention is between four to six minutes. If CPR is not initiated until the ambulance arrives, the likelihood of survival drops to approximately 30%. However, if an AED shock is administered immediately, the chance of survival can increase to as high as 70%. For each minute that passes without oxygen, the probability of survival decreases by 7% to 10%. After ten minutes, the chances of survival become exceedingly slim. In Taiwan, the average response time for emergency services is six minutes, which already surpasses this crucial timeframe. Therefore, prompt public assistance is essential.
Although Taiwan has installed over 10,000 AEDs since 2010, these devices are utilized in less than 1% of emergency situations. Additionally, only 30% of individuals are willing to perform CPR during emergencies. Research from Ontario's Prehospital Advanced Life Support (OPALS) program in Canada indicates that reducing the time it takes for an ambulance to reach the scene is a significant challenge. However, if CPR and AED use are initiated as quickly as possible, the chances of survival for the patient improve significantly.
02
In Taiwan, schools, government agencies, and private organizations offer CPR and AED courses. In fact, Taipei City, the capital of Taiwan, provides approximately 2,000 free first-aid training sessions each year, with nearly 110,000 individuals participating.
However, why is it that in emergency situations, so many people remain reluctant to provide first aid?
To assess the level of first-aid awareness among Taiwanese and explore the challenges faced during the learning process, we interviewed EMTs and participated in EMT licensing courses.
Additionally, we conducted a literature review and analyzed data, which yielded the following results:
• Worried about a lack of skills and the potential to cause harm to the patient.
• Unfamiliar with the "Good Samaritan Law" and concerned about potential legal liability after providing first aid.
• Even after learning CPR, the absence of hands-on practice results in insufficient mastery of the skills.
Lack of hands-on experience can result in unfamiliarity and anxiety regarding first aid skills.
Unfamiliar with the location and proper use of an AED.
Lack of personalized course design tailored to various age groups leads to diminished learning motivation.
Based on the pain points, I have developed three personas to ensure our design direction.
03
What's Wrong with Annie?
A team in Taiwan is composed of EMTs, doctors, and other professionals dedicated to promoting first-aid education through innovative teaching methods. Their active efforts in disseminating emergency response knowledge have been a significant inspiration for our project.(Image sourse: 安妮怎麼了)
CPR + AED First Aid Training Courses
There are numerous in-person first-aid training programs offered by various institutions in Taiwan. Participants receive hands-on training and can obtain certification upon completing the course.(Image sourse: Chinese Emergency Medicine Education Association)
From the examples above, it is evident that Taiwan possesses a wealth of first aid education resources. However, online courses often lack hands-on practice, while in-person training may be limited by time and location constraints. Therefore, integrating online learning with practical in-person training through a blended teaching model could be a more effective approach to enhancing public first-aid skills.
04
Collaborate with team members to discuss project goals, assumptions, constraints, and other key aspects to ensure that everyone is aligned with the objectives.
Brainstroming
Goal
Hypothesis
• Through scenario-based drills and visual guidance in AED operation training, we enhance interactivity and immersion, enabling learners to respond more swiftly in emergencies.
• By integrating with software, learning records and operational guides are systematically stored, allowing learners to effectively review and reinforce their first aid knowledge.
Challenges
User Acceptance
Since first aid training has traditionally been conducted in person, transitioning to a digital or mobile learning model may encounter resistance or acceptance challenges. This is particularly true for older adults, who may be less familiar with new technologies or platforms.
Legal Issue
Although the Good Samaritan Law offers legal protection for rescuers, many individuals still lack trust in its provisions. Effectively educating the public to alleviate this fear remains a significant challenge in the design process.
Limitations of Hands-On Practice
Learning first aid requires extensive hands-on practice. A significant challenge in course design is providing effective training opportunities while ensuring safety is not compromised.
Constraints
Budget
Developing high-quality mobile learning tools or realistic simulations may encounter budget constraints, particularly when designing an interactive learning platform with advanced features.
Time
With only four months available, it is impossible to cover all first aid skills or provide extensive hands-on practice. Therefore, the design must optimize learning effectiveness within the given timeframe while ensuring close collaboration with the team.
Technical
Achieving an immersive learning experience may necessitate specific technological support and equipment, such as AR and VR. This requirement could pose a barrier for some users due to the technical complexity involved.
05
Learners will become more proficient in operating AED devices and will be able to respond swiftly in real-life situations. Through innovative learning methods, we aim to engage more young people and the general public in first aid training, addressing the current challenges of limited participant diversity and low motivation in existing courses.
Due to budget and time constraints, our initial phase will concentrate on concept development, with a particular emphasis on interface design. We will utilize a straightforward UI to effectively convey the overall concept of the first aid learning platform, ensuring that users can intuitively engage with key learning features. Although full functionality has not yet been implemented, we will refine the UI and UX design based on user feedback. This approach will facilitate a seamless transition to more advanced hands-on training features in future development stages.
After several team discussions, the initial version of the design has been finalized, highlighting the following three key points:
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After several team discussions, the initial version of the design has been finalized, highlighting the following three key points:
First Aid Education Vehicle
Creating new learning environments that leverage the high mobility of vehicles to reach a broader audience of learners.
Scenario-Based
Interactive Learning
To enhance learning outcomes, we have developed scenario-based interactive courses that include real-life simulations. Learners can practice managing emergencies in realistic environments through role-playing and receive immediate feedback. This approach not only strengthens practical skills but also boosts engagement and improves memory retention.
Mobile Application
To complement traditional courses, we developed a dedicated mobile application. Its features include an AED locator, real-time operational guidance, first aid knowledge quizzes, and a connection to the first aid education vehicle. This app facilitates learners' ability to review course content at any time and provides quick guidance during emergencies, helping users overcome psychological barriers and increasing their confidence in performing first aid.
00
Manual
Scan the QR code or book a session through the app.
Enter the first room to view an animation and learn basic techniques.
Practice the first aid process through interactive training with Annie and the screen.
Proceed to the second room for advanced scenario-based learning.
Experience authentic emergencies in the simulation environment.
After completing your tasks, can review your learning records in the app.
01
First Aid Education Vehicle
The educational vehicle is inspired by the concept of a mobile library. It facilitates interactive learning from the outside to the inside, allowing learners to engage in hands-on practice in real-life scenarios, thereby enhancing the authenticity of their learning experience.
02
Scenario-Based Interactive Learning
Inside, there are two areas: one for basic learning and the other for advanced, scenario-based learning.
After mastering the basics, learners progress to the advanced stage. Both levels utilize image recognition technology to determine whether CPR postures are performed correctly. Furthermore, both the Annie mannequin and the accompanying scenario accessories are equipped with sensors.
• Basic Learning: Engaging lessons featuring straightforward animations.
• Advanced Learning: Simulating various real-life OHCA situations to provide learners with a more realistic and immersive experience.
03
Mobile Application
The features of this application are as follows:
1. Find AED
Quickly locate the nearest AED in an emergency.
4. CPR Metronome
Provides a guided rhythm to ensure effective chest compressions during CPR.
2. Appointment Booking
Easily schedule CPR training sessions by selecting your preferred time and location.
5. Personal Performance Records
Track and evaluate your CPR performance following each training session.
3. CPR Learning
Access straightforward animations and step-by-step guides to review first aid procedures at any time.
6. First Aid Articles
Stay informed about the latest first aid knowledge by regularly reading published articles.
Wireframe
Design System
06
This has been an exciting and inspiring project. I obtained a first aid certification and conducted interviews with professionals, which deepened my understanding of its importance. This experience made me realize that first aid is not just a skill but an essential ability that everyone should possess—because life is invaluable.
Through this project, I gained valuable insights that extended beyond hands-on techniques, particularly concerning real-world constraints.
．Time and Budget Limitations: Financial and time constraints are always critical factors. Finding ways to achieve optimal results within limited resources is a significant challenge in the design process.
．Maximizing Impact: Achieving the greatest economic and social impact within a limited timeframe necessitates strategic planning and thorough consideration of technical feasibility and market acceptance.
Although visualizing this concept remains challenging, the mission of saving lives cannot be overlooked. Step by step, through various approaches, we will gradually bring this vision to fruition. Ultimately, I believe we can ensure that everyone is equipped with life-saving skills, thereby creating a safer future for all.
